Hertz Zora – Refund and Cancellation Policy
Effective Date: 08/28/2025
This Refund and Cancellation Policy outlines the conditions under which Hertz Zora accepts cancellations, processes refunds, and manages service termination. All users must review this Policy before subscribing to Hertz Zora services.
1. General Refund Principles
1.1 All payments for Hertz Zora services are considered final unless covered under a specific refund condition listed here.
1.2 Refunds may be issued only for qualifying subscription plans within the stated time limits.
1.3 Payments made through promotional pricing, discounts, or special offers are non-refundable.
1.4 Refund processing times may vary between 5 to 14 business days depending on the payment processor.
2. Refund Eligibility
2.1 Monthly Subscriptions: Eligible for a refund within the first 7 days if no violations or misuse occurred.
2.2 Annual Subscriptions: May qualify for a pro-rated refund within the first 14 days if minimal usage occurred.
2.3 AI Tools and Automation Credits: Non-refundable once used or activated.
2.4 Add-on Modules: Non-refundable after activation due to system processing and API deployment.
2.5 Custom Workflow Builds: Not eligible for refunds once delivered or integrated.
2.6 API Usage: Non-refundable due to real-time resource allocation and third-party billing.
3. Cancellation Policy
3.1 Users may cancel subscriptions at any time through the account dashboard.
3.2 Cancellation does not guarantee a refund unless the service qualifies under Section 2.
3.3 Account data, workflows, and automation logs may be permanently deleted upon cancellation.
3.4 Early cancellation of yearly plans does not qualify for partial refunds unless explicitly stated during purchase.
4. Grounds for Refund Denial
4.1 Violations of usage policies, abuse, or harmful actions void refund eligibility immediately.
4.2 Heavy usage of workflows, AI tools, or API requests during the refund window may disqualify a refund.
4.3 Dissatisfaction based on subjective expectations such as feature preferences or speed is not considered valid for refunds.
4.4 Chargebacks or payment disputes may result in account termination without refund.
5. Service Suspension and Termination
5.1 Hertz Zora may suspend accounts for unpaid invoices, policy breaches, or security concerns.
5.2 Suspended accounts do not qualify for refunds for downtime caused by user violations.
5.3 Terminated accounts may lose access to workflows, automations, and stored configurations permanently.
6. Refund Request Procedure
6.1 Refund requests must be submitted through official support channels within the applicable refund window.
6.2 Users must include relevant details such as invoice number, subscription ID, and the reason for the request.
6.3 Hertz Zora may review logs, account behavior, and tool usage before approving any refund.
6.4 Approved refunds will be processed using the original payment method.
7. Updates to this Policy
7.1 Hertz Zora may revise this Policy at any time to reflect service updates or regulatory needs.
7.2 Users are responsible for reviewing updated terms to stay informed.
8. Contact Information
For refund or cancellation assistance, contact support@hertzgroup.com.